Guest Relation Supervisor

• Responsible for planning work, supervising and monitoring the work quality of customer service team employees.

• Ensuring 100% of customers are always welcomed warmly, friendly and thoughtfully both when arriving and when leaving the Resort.

• Responsible for implementing and monitoring the activities of the customer service team effectively and professionally. Ensure that the Resort's services are introduced and provided to customers promptly and promptly.

• Responsible for supervising the implementation of asking customers' opinions about service quality and immediately handling customer complaints and feedback

• Responsible for receiving comments and suggestions from customers at the Resort. Report to superiors on customer comments.

• Coordinate with team leaders of relevant departments and divisions in processing information... ensuring service quality in daily operations.

• Creates 100% guest satisfaction by providing the Yes I Can! Experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.

• Attends any training programs as directed or requested.

• Perform other tasks as assigned by superiors.

• Career development path and working environment with the professional international Radisson group
• Receive 100% salary and 50% service fee during the probationary period
• Attractive service fee
• Fuel allowance
• Accomodation for employees living far away
• Shuttle bus for employees in Nha Trang

• Graduating from high school and higher
• Work experience: candidates have experience or have worked in a similar position.
• Major: hotel and restaurant management, business administration, customer service
• Proficient in English communication skills. Prefer to know another foreign language.
• Computer: office information technology
• Other skills: Good communication skills, tactful behavior. Skills in handling and resolving customer complaints over the phone. Know how to handle situations within allowable limits.
• Characteristics: good-looking appearance, Clear, inspiring voice.
• Knowledge: Have good knowledge of basic hotel and restaurant products and services

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