Guest Experience Manager ( Local or Expat )

Loại nhân viên

Bán thời gian

Chức vụ

Trưởng ca/ Giám sát

Đề nghị mức lương

Hấp dẫn

Vị trí

Huyện Phú Quốc, Kiên Giang,, Việt Nam

Ngành công nghiệp

Tiếp tân & phục vụ

Mô tả công việc

Welcome and assist VIP guests, regular guests, and other special customers.
Monitor the guest experience journey from check-in to check-out.
Proactively listen to and resolve guest complaints or feedback in a timely and professional manner.
Coordinate with relevant departments (Front Office, Housekeeping, F&B, etc.) to ensure service standards are met.
Update and maintain guest profiles, including personal preferences, to enhance future stays.
Organize special activities such as birthday celebrations, anniversaries, or surprise guest care moments.
Provide regular reports on guest satisfaction and propose service improvement initiatives.

Phúc lợi

Professional and world-class working environment.
Opportunities for training and career development within luxury hotels/resorts that showcase the essence of Vietnamese hospitality.
Highly competitive income and benefits package.
Provided support for accommodation, home visit allowance, and onboarding expenses.
Full social insurance, health insurance, seniority benefits, 13th-month salary, holiday bonuses, wedding/funeral allowances.
Annual health check-up at Vinmec International Hospital.
Working hours: 48 hours/week. All necessary equipment and protective gear are fully provided during working hours.

Yêu cầu

Minimum of 1 year experience in a similar position.
Strong team spirit and effective collaboration skills.
Strategic vision and thinking.
Service-oriented mindset.
College degree or higher.
Fluent in English and Russian communication.

Yêu cầu hồ sơ

Nộp hồ sơ online trên web Liên hệ SĐT & Zalo: 0978 822 671

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