Giám sát Lễ tân (mảng CSKH)/ Guest Service Supervisor (KHẨN)

• Conducts shift briefings to ensure Resort activities and operational requirements are known

• Supervise front office operations during assigned shift including:

• Maintenance of guest informationn

• Maintenance of information about local events

• Compile occupancy statistics

• Supervise the use of the public address system (PAS)

• Supervise group bookings

• Assisting with serious complaints

• Supervise cashiering activities during shift including:

• Cash handling and banking procedure

• Dealing with irregular payments

• Instructing staff on credit policies and facilities

• Instructing staff in cash security procedures

• Carry out debtor control

• Prepare reports

• Supervise the cashiering system

• Works with Superior and Human Resources on mainpower planning and management needs

• Works with Superior in the preparation and management of the Section’s budget.

• Conduct Night Audit Process for the Resort

• Provide department orientation and training of the resort service standards, procedures and programs

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Motivate and provides a work environment which brings out the best in team members

• Attend briefings daily and hand over the unfinished task to the next shift for follow-up and continued implementation.

• Attend meetings and trainings as assigned by management

• Comply with company rules and regulations. Fingerprinting and uniform wear as the resort's policy and standard

• Carry out the tasks assigned by the Front Office Manager/ Duty Manager.

Quyền lợi được hưởng

• Support accommodation and meals
• Basic salary and monthly service charge and Up-selling Incentive following resort policy.
• Other benefits, according to the company regime, include: travel, annual vacation, holiday bonus,…
• Duty meal in working day and uniform provided by the Resort
• Annual leave policies have an advantage over the Labor Code in that they provide 12 annual leave days in the first year of a contract and increase by year.
• Work 8hours/day, 1 day off/week
• A great opportunity for stable and career development
• 13th month salary guarantee in labor contract and more depends on business situation

Yêu cầu công việc

• A team player person with an attitude to learn, service mindset, open and positive thinking
• Good command of spoken and written English with strong computer skills.
• Initiative, courteous, hard working and attentive to details.
• Experience in same position is an advantage. International resort or hotel experienced is preferred. Sales experience in 4-5 star hotel at least 2 year (1st priority).
• Long-term career orientation with the resort

Yêu cầu hồ sơ

Please send the application form to:

Phone: 0832 609 888