Chief Concierge

Guest Experience Excellence:
 

• Proactively engage with guests to understand their preferences, anticipate needs, and provide tailored recommendations for activities, dining, transportation, and special requests.
• Handle all guest inquiries and requests with professionalism, efficiency, and a genuine desire to assist, resolving any issues or complaints promptly and effectively.
• Oversee and manage complex or unique guest requests, ensuring flawless execution from initiation to completion.
• Develop and maintain strong relationships with repeat guests, recognizing their preferences and ensuring a personalized experience on every visit.
   

Team Leadership and Development:

• Recruit, train, supervise, and motivate a high-performing concierge team.
• Conduct regular performance reviews, provide constructive feedback, and identify opportunities for professional development for team members.
• Foster a positive and collaborative work environment, encouraging teamwork and mutual support.
• Develop and implement concierge service standards, policies, and procedures to ensure consistency and excellence.
• Lead daily briefings and regular departmental meetings to communicate important information, review guest feedback, and strategize for optimal service delivery.
   

Local Expertise and Networking:

• Maintain an extensive and up-to-date knowledge of local attractions, events, restaurants, cultural sites, transportation options, and emergency services.
• Establish and nurture strong relationships with local vendors, tour operators, limousine services, and other external partners to secure exclusive access and preferential services for guests.
• Stay abreast of industry trends, competitor offerings, and guest expectations to continuously enhance concierge services.
   

Operational Management:

• Manage the concierge desk operations, ensuring efficient workflow, proper staffing levels, and adherence to resort standards.
• Oversee the booking and confirmation of reservations for dining, tours, transportation, and other guest activities.
• Maintain accurate records of guest requests, preferences, and feedback for future reference and service improvement.
• Manage and reconcile any concierge-related expenses or billing for guest services.
• Ensure the concierge desk and associated areas are well-maintained, organized, and presentable at all times.
   

Communication and Collaboration:

• Liaise effectively with all resort departments (Front Desk, Housekeeping, F&B, Sales, Engineering, etc.) to ensure seamless guest experiences and resolve inter-departmental issues.
• Communicate important guest information, special requests, and VIP arrivals to relevant departments.
• Act as a key ambassador for the resort, embodying its values and commitment to service excellence.

• Career development path and working environment with the professional international Radisson group
• Receive 100% salary and 50% service fee during the probationary period
• Attractive service fee
• Fuel allowance
• Accomodation for employees living far away
• Shuttle bus for employees in Nha Trang

• Graduating from university and higher.
• Have a degree or certificate related to the profession.
• Have at least 02 years of experience working in a similar position at a 4-5 star hotel/resort.
• Being perfect in leadership, proactive and an extrovert.
• Being fluent in English; being able to using other language.
• Being proficient in office informatics, hotel management software.
• Mastering in hospitality activities.
• Being good at managing.
• Having high team spirit.
• Having ability to orient guests, spirit of service.
• Being able to work independently under high pressure.
• Being creative and innovative.
• Having good presentation skill.
• Arranging work and coordinating with colleagues well.

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