Assistant Chief Concierge

Mô tả công việc
• Receive, process, and respond to guest requests related to accommodation and other hotel services. 
• Provide local information such as maps, events, tourist attractions, and tour programs. 
• Advise guests on hotel services such as F&B, Spa, and Gym. 
• Arrange and coordinate transportation for guests from the hotel to sightseeing spots or other requested destinations, including contacting taxi companies or car rental services. 
• Assist guests in booking tickets and transportation when needed. 
• Receive and handle mail and parcels delivered to the hotel. 
• Manage the borrowing/rental of hotel equipment by guests. 
• Record guest feedback and forward it to the relevant departments for resolution. 
• Handle guest complaints within authority and report to superiors. 
• Coordinate with the Bellman, Doorman, and transportation team leader. 
• Collaborate with other relevant departments to ensure service efficiency. 
• Prepare required work reports and participate in related meetings. 
• Perform other tasks as assigned by superiors.